سياسة الخصوصية

This policy applies to the GasDrop Driver (ogas Driver) app for delivery drivers. It does not serve as terms for the customer app.

1. Who we are and scope

GasDrop operates a gas-cylinder delivery management service in Oman. This policy explains how we handle personal data when you use the Driver app or contact us about it.

2. Data we collect

• Account and professional identity: name, phone number, optional email, account identifier and status, and sign-in data.
• Vehicle and work data: vehicle label, licence number, dispatch area, online and availability status, and last-seen or sync times.
• Location data: precise coordinates, an approximate address derived from them, and update time. Location may be collected in the background while you are online or fulfilling an order, even when the app is not visible.
• Order data: available, accepted, and rejected orders; delivery addresses; customer details needed for delivery; fulfilment stages; delivery history; and related earnings or amounts.
• Device and operational data: push token, operating system and app version, basic app interactions, performance information, crash reports, and diagnostics.
• Support data: messages and information you send when requesting help or exercising a privacy right.

The app does not currently request access to contacts, microphone, photos, or camera for its core functions.

3. How we use data

• To create and verify driver accounts and secure sign-in sessions.
• To identify and assign nearby orders and manage availability.
• To provide navigation and share delivery progress and live location as needed to fulfil an order.
• To send order, status, and operational notifications.
• To maintain order, earnings, and payment records and resolve operational disputes.
• To prevent abuse, protect accounts, diagnose crashes, analyse performance, and improve the app.
• To comply with lawful requests and applicable legal obligations.

4. Background location

Location is a core part of the Driver app. When you are marked online or have an active delivery, the app may continue updating location in the background for dispatch, live tracking, and delivery-progress purposes. We do not intend to use location to track you outside the work purposes described here.

You can disable location permission in device settings or go offline in the app. Doing so may prevent nearby-order dispatch, delivery start, navigation, or live tracking from working.

5. Sharing and service providers

We do not sell personal data. We may share the minimum necessary data with customers connected to an order; Google Firebase for messaging, analytics, and crash reporting; OpenStreetMap and the navigation app you choose, such as Google Maps or Apple Maps; hosting and technical-support providers; and competent authorities when legally required or necessary to protect rights and safety.

Some service providers may process data outside Oman under their own privacy terms and safeguards.

6. Retention and security

We keep account and work data for as long as needed to operate the service, settle records and amounts, meet legal requirements, or resolve disputes. Certain records may remain after account closure where a legitimate operational or legal reason applies, after which they are deleted or de-identified.

We use reasonable technical and organisational safeguards, including access controls, secure session storage, and protected communications. No electronic storage or transmission method can guarantee complete security.

7. Your choices and rights

Subject to applicable law, you may request access, correction, a copy, deletion, or object to certain processing. Device settings let you manage location and notification permissions.

To request account and data deletion, email us from the phone number or email associated with the driver account and use “Driver account deletion request” as the subject. We may request limited information to verify your identity.

8. Children

The Driver app is intended for people legally eligible to work as delivery drivers and is not directed to children. We do not knowingly collect children's personal data through this app.

9. Changes to this policy

We may update this policy when the app, our data practices, or legal requirements change. The revised version and its effective date will be posted on this page.

10. Contact us